
Bern Helmets
Digging In
Working with our Harvard Public Health & Safety co-op, we built an entirely new research process for Bern by combining customer data with research on how helmet-wearing behavior affects rider safety across demographics.
Insight 01
Price had a ceiling
While the brand appeals to a wide range of income levels, the largest growing audience had a limit to the amount they were willing to spend on a helmet — showing us the financial limits of what we could design.
$0–24k
$25–49k
$50–74k
$75–99k
$100–124k
$125–149k
$150–174k
$175–199k
insight 02
One helmet, many riders
Riders use the same helmet across activities, so we knew we had to reach as many rides as possible.
01 / Bike
02 / Wheels
03 / Snow

insight 03
Customer priorities, in order
We assumed safety was the primary reason customers chose a helmet. Our research challenged that assumption: fit and comfort were the strongest purchase motivators, ranking above both style and safety.
Fit
Comfort
Style
Safety standards
Color
insight 04
Underserved climates
High ventilation became non-negotiable for a company wanting to grow their market to warmer states.







